Privacy Policy

We may collect personal and health information that you provide to us, including:

We may share your information with healthcare professionals and organisations involved in your care, as well as service providers who support our operations.

We may also disclose information where required or authorised by law, or where you have provided appropriate consent.

We take your privacy seriously and use appropriate security measures to protect your personal and health information from unauthorised access, loss, misuse or disclosure.

Our systems, processes and staff are guided by strict privacy and security practices to help keep your information safe and confidential. We use appropriate technical, organisational and physical safeguards to protect the information we hold.

Our website may use cookies, tracking pixels and analytics technologies to improve website functionality, understand website usage, measure our advertising and enhance your experience.

Tracking pixels are small pieces of code from companies such as Google and Meta (Facebook and Instagram). When a page loads, a pixel can send information about your visit to that company, such as the pages you view, the buttons you click, your IP address, and your device and browser details. Because the pages you visit on a fertility clinic’s website may relate to your health, we treat this information as sensitive. We only use analytics and advertising cookies and pixels if you agree through our privacy choices when you first visit our website. If you choose not to agree, you can still use our whole website.

You can also manage cookies through your browser settings. Pixels work differently from cookies, so your choice with us is the main way to control them.

Third-party services used on our website, such as embedded maps, videos or social media content, may also collect information about your visit and set their own cookies. We do not control how they use this information, and they handle it in accordance with their own privacy policies. Where this content is not essential, we only load it after you have agreed.

You have the right to request access to the personal and health information we hold about you and to ask us to correct any information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing your request and will respond within a reasonable timeframe.

From time to time, we may send information about our services, resources or events where permitted by law.

You can unsubscribe from marketing communications at any time. Essential communications relating to your appointments or healthcare will continue where necessary.

Some of the technology, software and service providers we work with may be based outside Australia or may store information on servers located overseas. Where this occurs, we take reasonable steps to ensure your personal and health information remains protected and that appropriate privacy and security safeguards are in place.

If you have any questions, concerns or complaints about how we collect, use or manage your personal or health information, please contact us so we can understand your concerns and work with you to resolve them. We take all privacy concerns seriously and aim to respond promptly and fairly.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).