Privacy Policy

We may collect personal and health information that you provide to us, including:

We may share your information with healthcare professionals and organisations involved in your care, as well as service providers who support our operations.

We may also disclose information where required or authorised by law, or where you have provided appropriate consent.

We take your privacy seriously and use appropriate security measures to protect your personal and health information from unauthorised access, loss, misuse or disclosure.

Our systems, processes and staff are guided by strict privacy and security practices to help keep your information safe and confidential. We use appropriate technical, organisational and physical safeguards to protect the information we hold.

Our website may use cookies and analytics technologies to improve website functionality, understand website usage and enhance your experience.

You can manage cookies through your browser settings. Third-party services used on our website may collect information in accordance with their own privacy policies.

You have the right to request access to the personal and health information we hold about you and to ask us to correct any information that is inaccurate, incomplete or out of date. We may need to verify your identity before processing your request and will respond within a reasonable timeframe.

From time to time, we may send information about our services, resources or events where permitted by law.

You can unsubscribe from marketing communications at any time. Essential communications relating to your appointments or healthcare will continue where necessary.

Some of the technology, software and service providers we work with may be based outside Australia or may store information on servers located overseas. Where this occurs, we take reasonable steps to ensure your personal and health information remains protected and that appropriate privacy and security safeguards are in place.

If you have any questions, concerns or complaints about how we collect, use or manage your personal or health information, please contact us so we can understand your concerns and work with you to resolve them. We take all privacy concerns seriously and aim to respond promptly and fairly.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).